We do not ship to locations where Kratom is illegal.
SEE Legality map for your location > https://www.americankratom.org/aka-in-your-state
Orders will be shipped on the SAME BUSINESS DAY that payment is collected if payment is made before 3pm Eastern time. The exceptions include weekends, federal holidays, and office closures due to weather or emergencies. We do ship on Saturdays according to a first come first serve basis. If you have an urgent need for expedited shipping please place your order and then email us.
We will do our best to get it out ASAP, but cannot guarantee shipping times-that depends on the carrier. We also cannot guarantee that expedited orders received with payment after 3pm will make it to its destination same day do to USPS.
Because of cost and industry demand, packaging and labeling may differ from actual images on our website.
ALL SALES ARE FINAL.
Due to the nature of the product - we are unable to accept returns. We absolutely cannot and will not resell any product that has left our facility. WE WORK WITH OUR CUSTOMERS ON A PERSONAL BASIS IF YOU ARE UNHAPPY WITH OUR PRODUCT.
Once a shipment is handed to the carrier, we are no longer responsible for it. You should receive tracking information once your order is ready to go out. If your package does not arrive but shows delivered in the carrier's tracking system, we will not be held liable. If the package does not arrive and tracking indicates such, the extent of our liability is to aid you in locating the package with the carrier. In the rare case it gets damaged or opened in transit, stolen, or modified, we do not accept responsibility although we will work with you to ensure you get your money back from the carrier or replacement.
*Note we try our best to accommodate the shipping method selected at checkout, however, in some cases-for instance, if the size/quantity of your products does not fit the type of package/service selected, this may be changed at our discretion.